CUSTOMER FEED BACK FORM
Call Log Date:   Call Attend Date:  
Customer Name: City:  
Contact Person: Contact No.:  
Equipment: Equipment S/n:  
Case ID: SWO :  
Field Service Engg: Contact No. (FSE):  
Email:    
Problem Description:
 

OVERALL SATISFACTION Rating (1 to 6 Dissatisfied, 7 to 8 Satisfied, 9 to 10 Delighted)
 

1.

 Your Satisfaction rating on this call (site visit or remote support)
2.

Please rate on field service engineer’s courteous and professionalism.
3.

How much you are Satisfied  with knowledge/professionalism of the Engineer
4.

Please rate the timeliness & promptness of delivery of the required spare parts.
5.

Your satisfaction level on performance of the product/equipment in general
6.

Please provide your rating on, overall time to solve your problem
7.

Your satisfaction rating on the timeliness of the service engineer’s arrival on site
8.

Overall Satisfaction Rating (1 to 10)